
You’ve probably had a client come in after a car accident and thought:
“I don’t know where to start.”
“Am I helping or making this worse?”
“Why isn’t this working like it normally does?”
You’re not doing anything wrong.
You’re just missing pieces massage school didn’t cover.
• Whiplash isn’t just a neck injury
• The nervous system changes everything
• You can’t always start where it hurts
• Clients can be “cleared” by imaging and still be struggling
• The body won’t let you in if it doesn’t feel safe
...and then there's insurance.
Insurance Billing for Auto Injury
Learn how to work with PIP (Personal Injury Protection), third-party claims, referrals, documentation, and more — so you can bill auto insurance correctly, confidently, and ethically.
Clinical & Business Fundamentals
From SOAP notes and medical necessity to client communication, scheduling, and tracking outcomes — build a solid, compliant, compassionate business foundation.
Mind + Body Approach to Auto Injury Treatment
Develop a trauma-aware LMT practice: integrate techniques for soft tissue, nervous system regulation, and emotional support. Help clients heal from accident trauma, not just “work on their muscles.” (Coming soon with Crash Courses)
Adrienne O'Brien LMT is the owner of O'Brien Therapeutic Massage, and has specialized in working with auto injury clients since 2018. After being in three car accidents in high school (and one fender bender as an adult), she has felt the first hand physical effects of whiplash, and learned how compassionate complimentary care can heal the body.
As a student athlete turned active adult, slowing down after whiplash was hard, and she sought care probably a lot later than she should have. (Teenagers, right?) Once she did finally find the hands-on care of a chiropractor and a massage therapist, her body never felt better. Those experiences were one of the primary drivers that led her to her massage therapy career, and now she's passionate about helping others heal from their motor vehicle accident injuries.
Today, she helps other massage therapists learn the ins and outs of auto injury care, including making the deceptively daunting process of billing auto insurance simple.

Expertise: I’ve created systems specifically for massage therapists who bill auto-insurance, not just health insurance.
Holistic Philosophy: I deeply believe in the mind-body connection. Auto injury clients often carry trauma, and their recovery is more than physical.
Sustainable Practice: This isn’t about “crazy hours.” My training helps you set up efficient workflows, documentation, and client care so your business is both healing-focused and profitable.
This is for licensed massage therapists (LMTs) who...
• Want to grow or specialize in working with car-accident clients
• Struggle with or avoid insurance billing because it feels too complex
• Want to build a more heart-centered, body-aware approach to injury work
• Are ready to scale their practice and make it more stable
The courses are self-paced. Do them at your own speed and whenever you learn best.
Crash Courses are each 20-30 minutes long, each one will focus on a different aspect or area of auto injury recovery. They'll cover car accident biomechanics, injury patterns, and the different phases of healing from whiplash.
No prior experience is required! The course will guide you through the entire process, from documentation to submitting claims.
Yes! Learning how to bill auto insurance allows you to serve a specialized client base and make your services more accessible to more clients.
Most do, some don't. Massage therapy is either covered by Personal Injury Protection (PIP), or by MedPay. If your client has neither of those or if the funds have been exhausted, it may go to litigation. See my state-by-state guide to see where your state is at.
